Contacting NSFAS: How to Reach NSFAS for Assistance

Contacting NSFAS: How to Reach NSFAS for Assistance. NSFAS (National Student Financial Aid Scheme) plays a crucial role in providing financial assistance to South African students who face financial constraints in pursuing their studies. If you need to contact NSFAS for inquiries, support, or assistance, there are several convenient channels available for you. Here are the ways to get in touch with NSFAS:

1. Official Website

Visit the NSFAS official website to access valuable information about the organization and its services. The website’s contact page contains essential contact details, including email addresses and phone numbers. Moreover, you can utilize the online portal on the website to apply for NSFAS funding.

2. Email Address

For swift and direct communication with NSFAS, you can send an email to The dedicated team of email responders at NSFAS is ready to assist you promptly. When sending an email, make sure to include your name, ID number, and a brief description of your query.

3. Phone Number

If you prefer a direct conversation, NSFAS operates a call center available for students. The call center is operational from Monday to Friday, between 8 a.m. and 1 p.m. You can reach the call center at 0800 067 327.

4. Physical Address

For those who require in-person assistance or have specific queries, NSFAS offices are open for visits. The physical address is 10 Brodie Road, House Vincent 2nd floor, Wynberg, Cape Town. When visiting NSFAS offices, remember to bring your ID documents and any other relevant paperwork.

How to Contact NSFAS – Choose Your Preferred Method

When reaching out to NSFAS, students have the flexibility to choose the contact method that suits them best. Here are the options available:

Contacting NSFAS By Email:

  • Send an email to
  • Include your name, ID number, and a brief description of your query.
  • Expect a response from the NSFAS team within 24 hours.

Contacting NSFAS By Phone:

  • Call the NSFAS call center at 0800 067 327.
  • Operating hours are Monday to Friday, from 08:30 to 17:00.
  • Ensure you have your ID number handy when making the call.

Visiting NSFAS Offices:

  • Visit the NSFAS offices for in-person assistance.
  • Bring your ID documents and any relevant paperwork.
  • NSFAS head office contact details are available at 10 Brodie Road, House Vincent 2nd floor, Wynberg, Cape Town.

Frequently Asked Questions (FAQs)

Q1) What is the role of NSFAS?

Ans:- NSFAS provides financial assistance to students who cannot afford to pay for their studies, offering bursaries and loans to eligible students.

Q1) How do I know if I qualify for NSFAS funding?

Ans:- Qualification criteria include South African citizenship or permanent residency, a household income below R350,000 per year, enrollment at a public university or TVET college, and full-time undergraduate program enrollment.

Q1) How do I apply for NSFAS funding?

Ans:- You can submit NSFAS funding applications online through the organization’s website or download the application form, fill it out, and send it via email or fax. Financial aid officers at your institution can also assist with the application process.

Q1) How long does it take for NSFAS to process my application?

Ans:- NSFAS typically processes applications within six weeks, though processing times may be longer during peak application periods.

Q1) What if I encounter issues with my NSFAS application?

Ans:- You can reach the NSFAS call center at 0800 067 327 or via email at for assistance. Visiting NSFAS offices is another option for resolving application issues.


NSFAS is dedicated to supporting students in their educational pursuits. Whether you have questions or need assistance with your applications, NSFAS offers multiple contact options, including their website, email, phone number, and physical address. Don’t hesitate to reach out to NSFAS if you require assistance in your educational journey.

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